Quick access
Manage your operations with ease and agility, accessing essential information from anywhere.
Protected data
Have peace of mind with the security of your data, protected by advanced encryption systems.
Full control
Centralize all your needs in a single efficient system that generates savings and agility.
Why trust us?
30 years of experience
With 30 years of experience, Telecontrol offers efficient solutions to optimize after-sales management, technical support, web orders, call center, and service.
+1M service orders per month
Our technology processes over 1 million service orders each month, ensuring security and strategy for your company.
+35K authorized positions
There are over 50,000 daily accesses and 35,000 authorized positions, proving the efficiency and reliability of our solutions for your operation.
Global presence
We serve clients globally, providing after-sales support and management with recognized quality.
After-sales
Complete solutions for after-sales management, warranty, and support, with a dashboard.Ensure satisfaction even after the sale.
Our solutions ensure the management of all after-sales stages, providing extensive visibility for decision-making. We offer warranty control, spare parts sales, detailed audits, and accurate financial statements. With dedicated technical support, the platform is available in both web and app versions, providing flexibility and convenience.
Web Order
Complete order management with monitoring, integration, and real-time control.Optimize your sales
The platform offers tools for the sales force, providing flexibility to adapt to the company's commercial policy, ERP integration, and CRM functionalities for precise lead management. It enables control of the most purchased items, proposal management, and profitability analysis, optimizing the entire sales process.
Pro Assistance
Centralized service with monitoring, automation, and complete history.Professional Assistance
The module allows incident registration through various channels, ensuring an organized service flow. It features dashboards and visibility indicators, as well as a network map. Users can access the "Contact Us" section, check solution tips (FAQ), schedule appointments, and integrate with email services. It also offers support via chatbot and WhatsApp.
ERP Service
Full control of service orders with tracking, SLA, and analysis.Logistics
Inventory and distribution management with tracking, routes, and real-time control.Logistics and spare parts distribution
Telecontrol's logistics integrates modules for inventory control, distribution, and sale of spare parts between locations, as well as storage management and shipping labels. This structure centralizes the flow of parts, reduces errors, and optimizes time, supporting strategic decisions in real time.
About Telecontrol
Leader in the Latin American and global market
With over 35,000 service points across Brazil and Latin America, Telecontrol is a global reference in after-sales solutions. Our smart tools simplify the management of service orders, inventories, customer support, and much more.
- Agility in customer service;
- Integration with service networks;
- Effective control of inventories and warranties;
- Comprehensive and customized reports.
