Complete Costumer Service Solution from Telecontrol

This consists of a complete system for managing customer service, integrating processes and essential information to improve efficiency and the quality of support for companies operating with service and after-sales networks. This solution centralizes customer contact, organizing everything from the first interaction to the follow-up of requests and problem resolution, ensuring a continuous flow of information between manufacturers, authorized centers, and end customers.

Main Features

Telecontrol's Call-Center system offers an environment that allows detailed registration of each contact, facilitating follow-up and service history. The platform enables the registration of service protocols, querying the history of requests, and real-time tracking of service orders. This ensures that each interaction is continuously recorded and monitored, providing a complete view of the needs and demands of each customer.

Additionally, the solution includes integration with other Telecontrol modules, such as **Web Order**, **Pulmonary Inventory**, and **Warranty Management**, which allows the support team to have immediate access to spare parts availability, order status, and warranty issues. This streamlines customer responses and increases the resolution of issues in the first interaction.

Benefits

This centralization of information and process automation brings significant improvements in efficiency, as it reduces response times and ensures that Call-Center operators have quick access to key data. The solution allows for the generation of detailed performance reports, helping to identify service patterns, bottlenecks, and training needs, as well as improving strategic decision-making to optimize after-sales service.

Telecontrol's Call-Center system is ideal for companies and industries handling a high volume of after-sales service requests and requiring a robust, integrated platform to ensure quality and agility in customer support. It is especially useful for organizations with a network of authorized centers, as it facilitates communication and information flow among all involved parties.

It is designed to address the lack of information centralization and communication fragmentation, facilitating access to data and streamlining problem resolution. With automation and a complete history, it reduces repetitive service requests, increasing efficiency and customer satisfaction.