Complete ERP Service Solution from Telecontrol
The Telecontrol Service solution is a complete service order management system that optimizes the flow of service between manufacturers, authorized service points, and customers, offering a robust and integrated platform for the management of repairs and after-sales services. This module allows all parties involved to track the status of service orders in real time, facilitating communication, quality control, and deadline compliance.
Main Features
The solution offers functionalities ranging from the creation and assignment of service orders to their closure and completion registration, with detailed tracking of each stage. With Service, it is possible to register requests, assign technicians, track time and service status, and generate reports that allow performance analysis and the identification of improvement areas. The system is integrated with other Telecontrol modules, such as Pulmonary Inventory and Web Order, so the service operator has updated information on spare parts availability and the progress of orders related to service.
Another advantage is the ability to customize workflows according to the company's needs, providing greater flexibility and adaptation to different types of service and technical requirements. The module also offers an SLA (Service Level Agreement) management function, which helps monitor and ensure compliance with established service deadlines, contributing to customer satisfaction.
Benefits
The Service solution centralizes and organizes the management of service orders, reducing errors and decreasing response times. By facilitating the tracking of each service and integrating inventory and logistics information, the solution increases operational efficiency, resulting in a more agile and well-structured after-sales process. Additionally, detailed reports and service history help in strategic decision-making, promoting continuous improvements in service.
Telecontrol's Service is ideal for manufacturers, distributors, and technical service networks that want to improve after-sales service management and ensure a quality experience for the customer. Companies that need to manage a large volume of service orders and seek a solution that facilitates monitoring and data analysis will find in Service a complete and efficient tool.
It centralizes and organizes service order management, reducing errors, speeding up responses, and ensuring deadline compliance. With SLA monitoring and integration with inventory, it prevents delays and spare parts availability issues, while providing data to optimize processes and increase customer satisfaction.
