Complete Web Order Solution from Telecontrol

The Web Order is a tool developed to facilitate the management of orders between manufacturers and their authorized service networks, offering a complete flow for registering, monitoring, and analyzing spare parts and service orders integrated with the after-sales system. With "Web Order," companies can centralize and automate the ordering processes, making service more agile and accurate.

Main features

• Order Registration and Management: Allows the detailed registration of each order, including information such as part number, service type, order status, and estimated delivery date.
• Order Status Monitoring: The system updates the status of orders in real-time, from request to delivery, allowing both the manufacturer and the authorized service point to track progress and ensure delivery deadlines.
• Automation and Integration: The tool integrates with other modules of the Telecontrol system, such as Pulmonary Inventory and Spare Parts Distribution and Storage, ensuring efficient inventory management and quick distribution of requested parts.
• Reports and Analysis: The module generates detailed reports that help evaluate order performance, identifying bottlenecks and areas to optimize the service process.

Benefits

• Agility in Service: By automating processes, the Web Order reduces response time and increases customer satisfaction.
• Accuracy in Deliveries: Real-time monitoring that facilitates inventory management and ensures parts availability.
• Reduction of Operational Costs: With the centralization of orders and process optimization, the system avoids waste and improves delivery logistics.
• Ease of Access: Intuitive and accessible interface that simplifies use, providing autonomy to authorized service points and facilitating central management by the manufacturer.

Telecontrol's Web Order solution is aimed at manufacturers, technical service networks, and after-sales departments that need a centralized system to manage spare parts and service orders. It addresses issues such as lack of visibility in orders, delivery delays, and scattered communication, while also automating processes and reducing operational costs. In short, Web Order optimizes the order flow and improves organization and agility in after-sales service.